FAQ
FAQ
Frequently Asked Questions
Got questions? We've got answers! If you can't find what you're looking for, feel free to contact us via our Contact page.
Shipping
What are the delivery times?
Our orders are shipped within 2 to 5 business days. Delivery then takes 7 to 14 business days, depending on your location.
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on the destination country.
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email with a tracking number to track your package in real time.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in perfect condition.
How do I make a return?
Contact our customer service via the Contact page, providing your order number and the reason for the return. We will guide you through the process.
Am I responsible for return shipping costs?
Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Absolutely! All transactions are secured by SSL encryption. We never store your banking information.
Products
How do I choose the right size?
Consult our Size Guide to find the perfect size. If in doubt, feel free to contact us.
Are the products customizable?
Yes! Some of our products are available for customization. Visit our Customization page for more details.
Are the product colors true to the photos?
We do our best to ensure that the photos accurately represent the products. Slight variations may exist depending on the screen.
Orders
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placing it. After this period, the order is being processed and cannot be modified.
I haven't received my order, what should I do?
If your order has not arrived within the expected timeframe, contact us via our Contact page with your order number. We will do what is necessary to resolve the situation quickly.
Edwind Flex™ – Urban style within your reach.
Do you have a question? Check out our FAQ
What are the delivery times?
Our delivery times vary depending on the product and your location. Generally, the
Delivery takes between 5 and 12 business days . You will receive a tracking number as soon as your order is shipped.
Can I return a product?
Yes! You have 14 days after receipt to return an item if it doesn't suit you. See our return policy for more details.
What payment methods do you accept?
We accept credit/debit card payments (Visa, MasterCard, American
Express), PayPal and other secure options are available on our website.
Where do you deliver?
We primarily deliver to Canada, but we also ship internationally.
Delivery times may vary depending on the products and suppliers.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking link.
What types of products do you offer?
We offer clothing (sweatshirts, T-shirts, hoodies, caps),
accessories and various trendy gadgets.
Didn't get the answer you were looking for?
Our team is here to answer your questions! Feel free to contact us using the following methods: